ADDITIONAL INFORMATION

Job Number25145310
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Reporting to the W Lounge Manager for W Edinburgh, the Host/Hostess will have overall responsibility for ensuring guests are welcomed and assisted to provide exceptional service to our guests.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!

As Host/Hostess key aspects of your role will include:

• Be the face of the W Lounge – the first and last impression the guest has of us!
• Welcome guests warmly and personally
• Give a fond farewell that encourages guests to return
• Ensure guests are seated correctly in the restaurant according to the floor plan
• Communicate any important guest information to the waiting team and management
• Work as part of a team
• Take responsibility for ensuring a seamless guest experience

Our ideal Host/Hostess is someone who has:

• Confidence interacting with guests
• Good communication
• Multi-tasking skills
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops