Employment Type: SGEU Term 9 months or more
Location(s): SK-Rgna-Regina
Salary Range: $22.230 - $27.856 Hourly

YOU WILL HAVE KNOWLEDGE OF:

Typically, the knowledge and skills required for this role are obtained from through previous experience in a medical office environment utilizing medical terminology coupled with strong customer service-related experienced that is supplemented with data entry experience. The knowledge and skills required for this position would be attained through the completion of a high school diploma or equivalent. An Office Administration certificate is beneficial. An equivalent combination of experience, education and training may be considered.

WRITTEN COMMUNICATION SKILLS

• Ability to accurately, concisely and in a timely manner compose, record, proofread and/or edit a variety of correspondence [using correct grammar, spelling and punctuation/ for your own and others’ signatures/ in a visually pleasing format].

ORGANIZATIONAL

• Ability to independently assess, establish and adjust and accurately complete multiple tasks while taking into consideration task complexity, frequent interruptions, deadlines/quota, available resources and multiple reporting relationships.
  If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.
  Position Type: 2 Temporary Full Time greater than 9 months (up to approx. 1 year),
  Level: PDP04
  Anticipated Start Date: May, 2025
  Location: Regina, Saskatchewan
  We are committed to workplace diversity.
  Number of Openings: 2
  Closing Date: Apr 14, 2025, 12:59:00 AM
  Contact Us
  recruitment@eHealthSask.ca

ABOUT THE ROLE:

Reporting to the Assistant Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc.
Referral Management Services is a critical area within the healthcare system that assists patient’s timely access to physician specialists and the successful candidate for this role will understand and demonstrate best customer service practices and principles.

TYPICAL DAILY DUTIES WILL INCLUDE:

• Responding to stakeholder inquiries received via phone, email, fax, and through the Referral Management Service Referral Viewer
• Deliver accurate, appropriate and timely support to our stakeholders providing patient- centered care.
• Meet the needs of our patients, working in this type of environment calls for very strong interpersonal and excellent communications skills to establish and maintain effective working relationships as well as above average typing/data entry skills.