Job Ref: MAI2934
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme
Contract type: Permanent
Hours: Full Time
Hours per week: 48 hours per week
Posted date: 10/06/2025
Closing date: 24/07/2025

The key responsibilities for this role will include but are not limited to:

• Creating an exceptional dining experience for members and their guests.
• Presenting menu and provide detailed information when asked including allergens information.
• Making sure all service mise en place is ready in advance; including table set-up, cutlery, napkins, salt and pepper filled, etc.
• Meeting with restaurant colleagues to review daily specials, changes on the menu and service specifications for reservations.
• Supporting, training, and developing any new members of the team and making them feel welcome.
• Up-selling additional products as and when appropriate in a subtle and conversational manner.
• Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
• Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams.
• Presenting the bill and processing payments in line with our standards and SOP’s.
• Arranging table settings and maintaining a tidy dining area.
• Removing dirty items from tables to avoid clutter in a timely manner.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Adhering to all Health and Safety procedures particularly relating to food and beverage items.