The Waiter Team Leader is responsible for leading the front-of-house service team to deliver exceptional guest experiences in line with the brand’s standards. This role requires hands-on service, training and supervision of waitstaff, and ensuring smooth floor operations during service hours.

REQUIREMENTS

• Minimum 2 years of experience as a senior waiter or team leader in a high-end restaurant.
• Strong leadership and interpersonal skills.
• Fluent in English; additional languages are a plus.
• Ability to multitask and work under pressure.
• Passion for hospitality and guest service.

• Lead daily shift briefings, assigning sections and responsibilities to waitstaff.
• Ensure all FOH staff deliver professional, friendly, and attentive service at all times.
• Monitor guest satisfaction, handle complaints promptly and professionally.
• Assist in onboarding, training, and ongoing coaching of new and existing waiters.
• Supervise table setups, cleanliness, and adherence to service protocols.
• Collaborate with kitchen and bar teams to ensure seamless service delivery.
• Assist with order taking and table service during peak periods.
• Maintain a high level of product knowledge (menu, specials, diets, ingredients, allergens).
• Ensure POS transactions are correctly processed and cash handling procedures are followed.
• Conduct regular checks on team grooming, hygiene, and uniform standards.
• Support management with inventory of service items and daily reports when needed.