From £14.16 per hour depending on experience,plus tronc surplus and tips
We are offering both full & part-time contracts and flexibility,but the role does entail late nights and weekends,in line with the operational timings

JOB SUMMARY:

The House of KOKO,a luxury members’ club spanning four floors,including a rooftop dining space,cocktail bars,a piano lounge,and a hidden speakeasy,is seeking an engaging,service-driven Waiter to deliver world-class hospitality and create memorable guest experiences.
As a Waiter,you will be at the forefront of guest interactions,ensuring seamless service,a warm and welcoming atmosphere,and a refined yet personable approach. You will work closely with the front-of-house team to deliver an immersive dining and bar experience,ensuring that every guest feels valued,engaged,and eager to return.
With a genuine passion for hospitality,a proactive mindset,and a keen eye for detail,you will play a key role in shaping the atmosphere and energy of the club,making every service moment polished,dynamic,and on-brand.

• Deliver impeccable and engaging service,ensuring every guest interaction is seamless,personalised,and welcoming.
• Create a vibrant and immersive atmosphere,setting the tone for a memorable and elevated experience.
• Anticipate guest needs with an intuitive and proactive approach,exceeding expectations at every opportunity.
• Maintain floor presence and energy,ensuring service remains polished,efficient,and aligned with the club’s ethos.
• Work closely with bar,kitchen,and floor teams to provide a smooth and cohesive guest experience.
• Identify opportunities to elevate guest experiences and drive revenue through personalised recommendations and upselling premium offerings.
• Ensure all areas are fully set and ready for service,aligning with brand expectations and operational standards.
• Support in coordinating reservations and table service,ensuring a smooth and seamless guest flow.
• Monitor guest interactions,floor activity,and service delivery,stepping in proactively to resolve challenges.
• Assist with service process improvements,working with management to optimise guest satisfaction and efficiency.
• Work alongside senior team members to uphold high service standards,fostering a culture of accountability,engagement,and teamwork.
• Contribute to ongoing training and service development,ensuring consistency and best-in-class execution.
• Lead by example with a positive,solutions-driven attitude,inspiring colleagues to strive for excellence.
• Uphold health,safety,and licensing compliance in all areas of service,ensuring a safe and professional environment.
• Maintain venue policies,guest protocols,and service expectations,ensuring precision and consistency at all times.
• Work alongside management to uphold quality control,from presentation to guest engagement.