ADDITIONAL INFORMATION

Job Number25126162
Job CategoryFood and Beverage & Culinary
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Position Summary: Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time.

Responsibilities: Here’s what your journey with us entails

• Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
• Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
• Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
• Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Carrying out other duties that may be required by the F&B Management team.

QUALIFICATIONS:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.

• Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
• Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
• Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
• Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
• Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Carrying out other duties that may be required by the F&B Management team