Waiter / Waitress at Kempinski Hotels

Basta Tahta, Beirut Governorate, Lebanon -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Food & Beverage Service, Customer Service, Upselling, POS System Operation, Teamwork, Communication, Flexibility, Analytical Thinking, Personal Hygiene, Professional Appearance, Problem Solving, Time Management, Attention to Detail, Sales Skills, Adaptability

Industry

Hospitality

Description

Waiter / Waitress Department: Food & Beverage Employment Type: Permanent - Full Time Location: Lebanon - Beirut Description The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Key Responsibilities Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager. Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relation with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise Education: Hospitality Management or related field Experience: Experience in F&B service role Languages: Local language – excellent oral and written skills. English – excellent oral and written skills. Additional language – beneficial. Competencies: Passionate for Food & Beverage People Oriented Passionate for European luxury Entrepreneurial Straightforward Sense of responsibility Team player Analytical thinker Flexible and reliable Tolerant and open minded Works well under pressure

Responsibilities

The waiter/waitress is responsible for serving food and beverages to guests while ensuring a courteous and efficient service. They must maintain cleanliness and organization in the work area and handle guest inquiries and complaints professionally.