Waiter/ Waitress (Lobby Lounge) at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Resolution, Food & Beverage Knowledge, Cash Handling, Team Player, Attention to Detail, Professional Grooming, POS System Proficiency, Sanitation Policies, Interpersonal Skills, Event Acknowledgment, Table Setting, Guest Satisfaction, Cleaning and Maintenance, Stock Management

Industry

Hospitality

Description

Company Description We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. Raffles the Palm Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. Job Description To provide prompt and courteous F&B service to the Hotel’s guests. KEY ROLES & RESPONSIBILITIES Read daily events, to acknowledge any VIP’s arrivals. Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked Present children's menus when appropriate, and describe specials and alternative cuisine Serve and clear food and beverage items in an unobtrusive and professional manner Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures Carry trays, bus and reset tables with linen, china, glass and silver Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved Follow cash and credit card procedures according to the guidelines of the accounting department Maintain a clean, neat and orderly restaurant throughout service Polish silver, refill salt, pepper and sugar, creamers, etc Ensure that work station is stocked with appropriate condiments at all times Report any guest comments regarding food and beverage to manager Conscientious handling and maintenance of operating equipment Learn and adhere to safety, sanitation and hygiene policies Maintain good working relationships with colleagues, and all other departments Maintain complete knowledge of all F&B services, outlets and hotel services/features Perform opening/closing side duties as assigned and set all tables according to standards Report to manager any kinds of deviation from set standard and procedures Ensure that all service and storage areas are kept safe and clean Help minimize waste, neglect, breakages and mishandling of supplies and equipment Carry out light cleaning and maintenance of the outlet Assist other Food & Beverage Outlets in their operations during peak hours if needed Qualifications PERSONAL ATTRIBUTES Reading, writing and oral proficiency in the English language Must be well presented and professionally groomed at all times Able to account and handle cash effectively and efficiently Good communication and customer contact skills; good problem resolution skills Basic F&B product knowledge Team player with strong interpersonal skills and attention to detail QUALIFICATIONS Secondary education Additional Information EXPERIENCE Minimum 1-year experience in food and beverage service, preferably in a lobby lounge Previous public contact and/or cashiering experience

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Responsibilities

The waiter/waitress is responsible for providing prompt and courteous food and beverage service to hotel guests. This includes serving and clearing items, utilizing the POS system, and ensuring guest satisfaction.