Job Description

Roles & Responsibilities

• Greet guests by name, if known, and assist in seating them comfortably.
• Serve guests within assigned stations under the supervision of the manager and supervisor.
• Demonstrate complete knowledge of food, beverage offerings, and service details including preparation methods.
• Anticipate customer needs and proactively respond to ensure maximum guest satisfaction and foster strong guest relations.
• Report any customer complaints to the supervisor in a timely manner.
• Place orders in the kitchen and ensure proper operating equipment is set up on tables.
• Stock cabinets and drawers with adequate mis-en-place to facilitate smooth and efficient service.
• Maintain a well-groomed appearance and wear the prescribed uniform at all times.
• Ensure outlet cleanliness is maintained at all times.
• Stay familiar with all hotel facilities to assist and guide guests.
• Conduct daily inventory of supplies and equipment.
• Perform side duties and other responsibilities as assigned by the supervisor or manager.

Desired Candidate Profile

• Prior experience as a waitress or in a guest-facing hospitality role.
• Excellent interpersonal and communication skills.
• Knowledge of food and beverage service and preparation methods.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and commitment to high standards of cleanliness and guest service.
• Presentable, well-groomed appearance in line with prescribed hotel standards.
• Ability to work a flexible schedule, including weekends and holidays as needed.
• Team player with a proactive and positive attitude.
• Organizational skills to manage inventories and station set-up.

Employment Type

• Full Time
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