Job Description

• To be responsible for assisting in the day to day running of the designated station.
• To ensure impeccable service at all times ensuring that Standard Operating Procedures are met.
• To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest’s arrival
• To set up mis en place according to reservations
• Responsible for taking beverage orders , ensuring a smooth flow of checks and mains away into the dispense bar
• To ensure the station is stocked and tidy at all times ensuring efficient service.
• To communicate clearly with all of the team in service.
• To serve the food and beverage according to the guests needs
• To wish “farewell” to all guests, ensuring guest satisfaction has been reached
• To ensure that relevant grooming standards are adhered to
• To ensure that mis en place levels are maintained accurately
• To respond proactively to guest queries
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service
• To perform all duties related to restaurant opening and closing shifts
• Work with all floor staff and management to ensure table return times are met.
• Assistance in planning and running of functions and events
• To establish and maintain effective employee relations.
• To keep up to date with trends, systems, practices and equipment in food and beverage preparation and service in the hotel and restaurant field through trade literature and visits.

Qualifications

At least 1-2 years of international Waiter/Waitress experience working in a similar high profile, high volume operation or 5* hotel.

High School Diploma or Catering school Diploma would be advantageous

Good command of written and spoken English is a must.

Key Competences

• Highly motivated and extremely confident
• Ability to work under pressure
• Excellent organizational and communication skills
• Must be an inspiration to colleagues
• Must have a genuine ‘passion’ for food and service
• Must be able to maintain consistency with regards to product and service within station
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