SUMMARY

At Magnolia, the Waitstaff Lead is responsible for assisting with the supervision of Waitstaff employees and leads the team in creating the Magnolia Table experience for guests by providing prompt service, delivering quality products, and maintaining a clean and comfortable restaurant environment. This position ensures the highest level of customer care for guests by providing exceptional service and assistance. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Front of House Manager and has supervisory responsibilities.

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent preferred
• 2-4 years of related work experience OR an equivalent combination of education and experience preferred
• Texas Food Manager’s Certification and TABC certification required upon hire
• Must be available to work weekends, nights, special events, and holidays as business needs require

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.

• Ensure the highest level of guest care, in line with Magnolia’s brand
• Complete floor charts, assign sections to servers, and make changes as necessary*
• Ensure opening and closing duties are assigned and completed*
• Assist servers during guest interactions as necessary
• Assist in counting and submitting orders, ensuring that backstock is maintained
• Communicate business objectives and changes to the team during pre-shift meetings and throughout the shift*
• Cash out waitstaff at the end of each shift and prepare change as necessary
• Partner with restaurant leadership to ensure proper staffing levels
• Provide feedback and assist with the training of direct reports
• Ensure compliance with sanitation and safety standards*
• Perform other duties as assigned
• Metrics evaluated on Performance Review