Walk - in Drive - Customer Care Executive - 12 Dec - Vikhroli at Rentokil Initial Group

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

22000.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good Communication Skills, Attentiveness, Excellent Telephone Skills, Clear Communication Skills, Ability To Use Positive Language, Time Management Skills, Good Typing Speed, Good Interpersonal Skills, Data Analysis

Industry

Environmental Services

Description

We are pleased to announce a walk-in interview for the role of Customer Care Executive (Call centre)- Vikhroli at Rentokil PCI, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a fast-paced, technology-driven environment. Walk-in Interview Details: Date: 12th Dec 2025 Time: 11:00 AM to 4:00 PM Venue: Rentokil PCI , 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. Marg, Vikhroli West, Mumbai, Maharashtra 400079 Contact: Prachi Kadam - 8655711372 Shared CV on Email: prachiv.kadam@rentokil-pci.com Role - Executive/Senior Executive – Customer Care Noted: Applicants must be comfortable with a third-party payroll. Salary: 20,000 - 22,000 per month (gross) Good communication skills are preferred. Seeking immediate joiners. Experience: 0 to 1 year (Graduate freshers from the 2024 or 2025 batch are welcome to apply). About the Role: The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. Needs to achieve monthly sales collection targets Key Result Areas: Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) Ensure to maintain CRM quality standards in each customer communication. Adhere to the benchmark & SOP prescribed in the training. To Provide accurate information to all callers & resolve queries raised during the calls Competencies (Skills essential to the role): Attentiveness. Excellent telephone skills Clear communication skills Ability to use positive language. Time management skills and Good Typing speed Good interpersonal skills and ability to work with internal & external team Data Analysis Requirements Educational Qualification / Other Requirement: Any graduate fresher can apply for this role Certifications in data entry will be an added advantage Educational Qualification / Other Requirement: Graduation Liking for Telesales Role Type / Key working relationships: Individual Contributor Internal team External stakeholders What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility

Responsibilities

The Customer Care Executive is responsible for managing customer complaints and providing appropriate solutions. They will coordinate with branches to ensure proper resolution of customer requests and achieve monthly sales collection targets.