Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Walk In For Non Voice Chat Process ( Excellent English ) - Freshers welcome at Gear Inc

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Bengali Communication, Customer Support, CRM Software, Typing Skills, Time Management, Decision Making, De-escalation

Industry

Outsourcing and Offshoring Consulting

Description

Walk IN Interview Date 7th & Customer Support Agent -English & Bengali Our Ideal Customer Support Agent will take responsibility for the following: Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device. Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes. Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued. Expectations: B2 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. Experience with handling highly sensitive customer issues and de-escalating Proficiency with computers, CRM software, and strong typing skills. First-class time management and decision-making skills. New graduates are welcome. Being able to start working immediately is a strong plus. If you are interested come down for an interview tomorrow 14 feb 10am-2pm at Gear INC 7th Floor, Godrej Genesis, Street Number 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091 Contact Person : Srubabati ( 7003343976 )

Responsibilities

Respond to users appealing account or device suspensions with accuracy and compassion. Utilize tools and SOPs to resolve issues and ensure users feel supported.