Walk In For Team Leader ( NON VOICE PROCESS ) FOR AN INTERNATIONAL BPO at Gear Inc

Kolkata, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, BPO Operations, Performance Monitoring, Project Management, Data Analysis, Client Relationship Management, KPI Management, Staff Supervision, Conflict Resolution, Resource Planning

Industry

Outsourcing and Offshoring Consulting

Description

WALK IN INTERVIEWS For Team Leader For Non Voice Support ON 30th April And 2nd May ABOUT US Our international company is a BPO Service Provider with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. JOB INFORMATION Job title: Moderation Team Leader Working Location: Kolkata, India Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team. Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordance with company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performance to ensure that work is being completed effectively Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid and complete information by using the right methods/tools; Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution; Ensure Operation KPIs are met. Experience in BPO Team handling is mandatory If interested please come down for interview between 10 - 2 pm on 30th and 2nd May at the below address Gearinc Services India pvt ltd ,Godrej Genesis ,Smart works 7th Floor, Street Number 18,Smart works 7th Floor, Street Number 18,Block EP GP, Sector V,Kolkata-700091 Contact Person : Srubabati / Sridip (7003343976)

Responsibilities

The Moderation Team Leader is responsible for overseeing day-to-day operations, setting team goals, and monitoring performance metrics. They must manage projects, handle client complaints, and ensure all operational KPIs are met.