Walnut Hills: Guest Services Team Member at Team Outsider

Staunton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

16.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Cash Handling, Conflict Resolution, Communication, Organization, Hospitality, Problem Solving, Multitasking, Professionalism

Industry

Hospitality

Description

About This Role Help Create Unforgettable Camping Memories At Team Outsider, we're on a mission to be the most hospitable team in the world. Every unforgettable camping trip begins with a great first impression, and that's where you come in. As a Guest Services Team Member, you'll be the first voice guests hear when they call and one of the first faces they see when they arrive. You'll help families plan vacations, welcome campers with genuine hospitality, answer questions, solve problems, and create the kind of experience that keeps guests coming back year after year. If you love helping people, thrive in a fast-paced environment, enjoy staying organized, and believe that the little details make a big difference, we'd love to meet you. Why You'll Love This Role Every day is different. One moment you'll help a family plan their first camping adventure, and the next you'll welcome returning guests who have been visiting for years. You'll become an expert on your campground, local attractions, and everything guests need to have an incredible stay. Most importantly, you'll play a direct role in creating lifelong memories for thousands of families each season. What Success Looks Like Our Guest Services Team Members don't just answer phones and check guests in. They create exceptional experiences. You'll be successful in this role by: Delivering warm, friendly, and personalized service from the first phone call through departure Accurately managing reservations, payments, and guest information Helping guests discover products, services, and experiences that enhance their stay Solving guest concerns with confidence, empathy, and professionalism Creating seamless arrivals and departures that earn 5-star reviews Working closely with Housekeeping, Maintenance, and campground leadership to ensure every guest has an outstanding experience What You'll Do Welcome guests with warmth, professionalism, and enthusiasm Answer incoming phone calls and assist with reservations Check guests in and out using our campground reservation systems Process payments and maintain accurate cash handling procedures Share information about campground amenities, events, activities, and local attractions Recommend retail items, firewood, rentals, and other offerings that enhance each guest's stay Resolve guest concerns or connect them with the appropriate team member Maintain organized guest records and accurate documentation Keep the front desk and guest areas clean, organized, and inviting We're Looking For Someone Who Naturally enjoys helping people Communicates confidently in person and over the phone Is organized and pays close attention to detail Learns new technology quickly and enjoys working with systems Remains calm and positive during busy periods Takes ownership instead of waiting for someone else to solve problems Works well as part of a team Wants to continuously learn and improve Previous hospitality, retail, customer service, campground, hotel, restaurant, or tourism experience is helpful, but not required. We'll teach you everything you need to know if you bring the right attitude. What You'll Need Reliable transportation to and from work (if commuting) Ability to work evenings, weekends, and holidays as needed Comfortable using computers, reservation software, and mobile apps Ability to remain on your feet for portions of the day Ability to communicate professionally with guests and teammates Come help us create extraordinary outdoor hospitality, one guest at a time.

Responsibilities

Act as the primary point of contact for guests by managing reservations, processing payments, and handling check-ins and check-outs. Provide personalized service and local information to ensure an exceptional camping experience for all visitors.