Ward Administrator

at  Lewisham and Greenwich NHS Trust

The post holder will be required to work closely with ward manager assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.
Ward 19 is a 28-bedded acute elderly unit specialising in patients with dementia. The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important to develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaise
with the Transport team with enquiries

Please refer the Job description for details