Ward Clerk, Band 2

at  Gloucestershire Hospitals NHS Foundation Trust

Ward Clerk, Band 2 (15 hours a week)
Are you ready for a challenge and do you want to be part of a professional team providing an excellent service and where no two days are the same?
This might be just the opportunity you are searching for! We are expanding our ward clerk team and are looking to recruit a dynamic, organised and motivated person to provide exceptional ward clerk cover on our busy Maternity Ward. You will be joining us at an exciting time as we move forward with our digital agenda and as we look for innovative ways to improve our service. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience in a customer facing role is preferred.
This is a pivotal role which requires someone who is able to work independently, multi task and is self-motivated, empathetic and resilient. You must be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.

WORKING PATTERN:

15 Hours per week
Tuesday and Wednesday
0800-1600
You will work at Gloucestershire Royal Hospital.
Please see the attached job description and person specification for more information on the main duties of this vacancy.
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job purpose
To provide clerical and reception cover for the department, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Skills in these areas would be desirable however full training will be given including other relevant Trust training:

• Ability to work in a team and independently
• Customer care skills, with the ability to manage sensitive situations with empathy and kindness
• Effective communication skills across all disciplines of staff, patients and public
• Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
• Able to communicate effectively, and act appropriately and quickly in an emergency
• Experience in using a PC
• Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
• Some knowledge of speciality terminology and flexibility to support another speciality/ward if required

Please refer the Job description for details