We are looking to recruit to an administrative support role largely based on an in-patient acute mental health ward at St Michael’s Hospital, Warwick.
The post-holder will be required to work within an integrated and skill mixed team, providing an effective and efficient admin support to clinical staff and also support to cross-cover the admin hub on site. You will be required to learn different admin functions in order to provide input to the clinical and admin teams. Due to the nature of the role you must be able to multi-task under pressure and work autonomously and flexibly to meet the needs of the service. In addition, you will be required to provide cover to the reception/switchboard area on a rota basis to help cover lunch periods. This will be an interesting and varied role and we are, therefore, looking for individuals with a positive approach to change and who are supportive of service improvements.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us
excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
wellbeing support, including an in-house counselling service, external helpline and more
staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

• Providing an efficient and professional administrative /reception service across all services in the building
• W ord-processing including copy typing
• Handling all aspects of patient appointments via the telephone and face to face

Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
Amending and sending out clinical documents (e.g. letters)
Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
Booking interpreters and transport for patients as required
Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
Receive and open incoming post and take action as require

Please refer the Job description for details