JOB DESCRIPTION

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  Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.
  Applicants are invited to apply for the Permanant Full-Time of Ward Clerk at Extendicare Tecumseh our 128- bed facility located in Tecumseh, Ontario
  Reporting to the Operations Manager, the Ward Clerk is responsible for maintaining work schedules, tracking time and attendance for all scheduled employees at a LTC facility. This role will ensure all unfilled shifts are covered to ensure smooth operations and quality of resident care at the facility. Other responsibilities include answering a multiline phone system, directing calls to the appropriate department and maintaining exceptional customer service. In addition, the role may provide administrative support for the Operations Manager and/or Clinical Leadership.

QUALIFICATIONS

• Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent work experience managing employee time and attendance.
• Experience working with seniors in a long-term care setting or general healthcare industry experience is an asset.
• Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines.
• Demonstrates technical knowledge and experience working with Workday, PointClickCare or cloud-based software preferred.
• Demonstrates strong communication and interpersonal skills with internal and external stakeholders of the organization.
• Knowledge and experience with office and computer equipment.
• Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Working knowledge of HR, payroll, scheduling; interpretation and application of collective agreement provisions.
• Strong data analytics with high attention to detail; critical thinker.
• Pro-active and solutions focused individual with ability to foresee issues and correct them before they turn into large issues.
• Knowledge of Occupational Health & Safety practices, principles, and legislation

• Actively assign employees work schedules and maintain staffing schedules for all departments at the home/facility using Workday Scheduling System.
• Manage all vacant schedules due to employee absences, including unplanned absences, vacation requests, LOAs and termination.
• Schedule staff coverage for any unfilled shifts by reaching out to employees and staffing agencies. Utilizes Call Multiplier (open shift management tool) to coordinate outreach.
• Assists with leave administration activities including completing forms, challenging claims, and liaising with WSIB.
• Assist with new resident administration processes, such as entering residents into PCC, creating clinical charts, liaising with families and community.
• Order, receive, distribute, and store nursing supplies.
• Investigate Health and Safety incidents and administer incident reports.
• Conduct Joint Health and Safety meetings, record, and post meeting minutes, and track corrective actions to closure.
• Provides administrative, coordination and communication support to Operations Manager and other LTC facility leadership as required.