YOU’LL HAVE THE FOLLOWING SKILLS/EXPERIENCE:

• Administration experience
• Lorenzo experience (desirable)
• NHS experience (desirable)
• Previous customer service/public facing experience (mandatory)
• Competent with Microsoft office programmes

WHAT YOU’LL BE RESPONSIBLE FOR:

• Welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding.
• Support nursing staff and consultants in providing accurate bed state information by monitoring and updating the EPR system and ensuring data entry is accurate, timely and correct.
• Input accurate information, in collaboration with the nursing team, onto the EPR (patient centre/Lorenzo) ensuring timely recording of admissions, discharges and transfers on system and in the unit book where applicable, ensuring patients are allocated to the appropriate specialty register and Consultant. Initiate changes as required
• Assist the nursing staff in a daily review and update of all patients’ estimated date of discharge (EDD
• Ensure case notes are collected from Medical Records/other departments and requested from other hospitals as required ensuring notes are prepared and available for all new admissions. Use of Pinpoint for tracing of notes
  This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.