About You

You are an approachable, organised and personable administration professional who enjoys working in a busy healthcare environment. You are passionate about providing exceptional customer service and understand the importance of treating patients and their families with sensitivity, compassion and respect.

You are confident managing multiple priorities, have excellent attention to detail and can work effectively both independently and as part of a team.

Key Responsibilities

• Provide administrative support to the ward, patients, families and clinical team.
• Support patient admission and discharge processes to assist with effective bed management and utilisation.
• Maintain accurate compilation and management of patient files, admission papers and clinical records throughout admission and discharge.
• Complete and scan documentation accurately and within required timeframes.
• Provide timely and accurate information in response to enquiries from patients, doctors, visitors, staff and other departments.
• Manage incoming and outgoing telephone calls to the ward professionally and efficiently.
• Perform and interpret health fund eligibility checks.
• Provide administrative support to relevant ward personnel as required.
• Work collaboratively with medical staff, clinical teams, patients and visitors to support a smooth hospital experience.
• Maintain confidentiality and privacy when handling patient information and medical records.
• Complete manual handling tasks associated with patient records, clinical documentation and other ward-related materials.
• Undertake other administrative duties as required.

You Will Also Bring

• Previous experience in hospital or healthcare administration is preferred but not essential.
• Minimum two years' experience in an administration role is desirable.
• Excellent written and verbal communication skills.
• Strong customer service skills and a patient-focused approach.
• High level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Ability to work effectively in a fast-paced environment and meet designated timeframes.
• Ability to work independently while contributing effectively to a team.
• Intermediate to advanced Microsoft Office skills.
• Accurate and efficient data entry skills.
• Previous experience using Patient Information Systems such as Meditech is highly regarded.
• Previous experience using hospital mainframe systems is desirable.
• Certificate in Medical Terminology is highly regarded.
• Ability to learn new systems and processes quickly.
• A professional, friendly and personable approach.
• Availability to work Monday to Friday.