Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work.

Duties will include, but not be limited to:

• Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
• Sorting and distribution of incoming and outgoing mail.
• Call handling, face to face liaison with service users, carers and colleagues.
• Monitoring and ordering of stationery and other procurement requests.
• To undertake any other appropriate tasks as requested by the Matron, Clinical Team Lead, or Senior Administrator to meet the needs of the service.
• Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
• Previous experience of all Microsoft packages is desirable in the successful candidate.
• Some reception cover will be required but full training will be given.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

We are looking for a confident, enthusiastic, conscientious and flexible person with a can do attitude! If you have good IT and communication skills and thrive on learning new skills in a fast paced environment then this opportunity could be for you!
We encourage and actively support further training and development for all our admin to help them to grow within their roles and progress within the Trust.
Please see job description and person specification for further information.

Benefits included with this role are:-

• NHS pension
• Comprehensive in house & external training programmes
• Career progression
• Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• Staff physio service
• NHS discounts and many more