Ward Host at Serco Plc

Southampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

12.51

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Numeracy Skills, Literacy Skills, Food Service Experience, Hygiene Awareness, Safety Awareness, Special Diet Awareness, Positive Communication

Industry

Facilities Services

Description

Ward Host Assistant University Hospital Southampton, SO16 6YD Various Shifts Available: Monday – Friday 0730 – 1400 hours Monday – Friday 1430 – 1900 hours Salary - £12.51 per hour plus Serco benefits. Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided. They are responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team. Working as a ward host is highly rewarding, please see the video testimonials in the below link to experience a 'day in the life of a Ward Host. https://youtu.be/A0EbbL_H_a4 About you You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene and safety and special diet awareness. Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day-to-day basis. Positive communication can make a patient’s day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team! This is a physically demanding role, and the post holder will be expected to stand for long periods of time with manual handling involved. Why Serco Meaningful and vital work: Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7. A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career. Great people: Hospitals are busy places, and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital. What we offer: Up to 6% contributory pension scheme 25 days annual leave plus bank holidays A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

Ward Hosts are responsible for taking orders and delivering meals and drinks to patients, ensuring high-quality hospitality service. They interact with patients daily, providing excellent customer service and care.