Ward Services Team Leader at Mater

Springfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

51.73

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team management, Patient transport logistics, Infection control, Safety protocols, Regulatory compliance, Resource management, Problem-solving, Communication, Interpersonal skills, Manual handling, Operational efficiency, Coaching, Mentoring, Conflict resolution

Industry

Hospitals and Health Care

Description

Mater Hospital Springfield is seeking applications for Ward Services Team Leader to join us in a permanent, full-time role. Based at our Springfield campus, these roles will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield — opening early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually. Salary range: $49.07 - $51.73 per hour plus superannuation [https://www.ato.gov.au/tax-rates-and-codes/key-superannuation-rates-and-thresholds/super-guarantee] and access to not-for-profit salary packaging up to $15,900 [https://account.smartsalary.com.au/benefits-available?ercode=MML] + access to many staff benefits! [https://www.mater.org.au/group/careers/working-with-mater] What you’ll be doing As the Ward Services Team Leader at Mater Hospital Springfield, you will play a pivotal role in overseeing and coordinating the ward services team to ensure the delivery of efficient, high-quality support services that enhance patient care and ward operations. Your responsibilities will include: * Leading and supervising the ward services team, including orderlies and support staff, to ensure timely and safe patient transport, equipment availability, and maintenance of a clean and safe ward environment. * Responsible for managing Mortuary, and the Central Clinical Equipment Loan Store, as well as Holy Cross services cleaning and linen contracts and hospitality external grounds. * Coordinating daily workload allocation, monitoring staff performance, and providing guidance and support to foster a motivated, cohesive team. * Acting as a key liaison between nursing, medical, allied health staff, and ward services to facilitate smooth patient flow and operational efficiency. * Ensuring adherence to hospital policies, infection control standards, safety protocols, and regulatory compliance within the ward services function. * Managing resources effectively, including equipment and supplies, to optimise utilisation and minimise waste or delays. * Identifying opportunities for process improvements and leading initiatives to enhance service delivery and patient experience. * Responding promptly to ward needs and escalations, troubleshooting issues and escalating complex concerns appropriately. * Supporting the professional development of team members through coaching, mentoring, and facilitating ongoing training. * Maintaining accurate records and reporting on ward services activities, incidents, and outcomes to support operational transparency and continuous improvement. * Promoting a patient-centred approach by ensuring all team members uphold the dignity, comfort, and safety of patients at all times. About you You are a motivated and experienced leader with a strong commitment to supporting clinical teams and enhancing patient care through effective ward services management. You bring: * Proven experience in a healthcare support role, ideally within a hospital setting, with a thorough understanding of ward operations and patient transport logistics. * Demonstrated leadership skills, with the ability to supervise, motivate, and develop a diverse team in a fast-paced, dynamic environment. * Excellent communication and interpersonal skills, capable of building strong collaborative relationships with multidisciplinary teams and external stakeholders. * Strong organisational and problem-solving abilities with a keen eye for detail and a proactive approach to identifying and resolving issues. * A sound knowledge of infection control practices, safety guidelines, and regulatory compliance requirements relevant to ward services. * The ability to manage competing priorities while maintaining a patient-centred focus and commitment to quality care. * Physical stamina and practical knowledge of safe patient handling and manual tasks, ensuring safety for both patients and staff. * Flexibility and resilience to adapt to changing ward demands and contribute positively to a supportive workplace culture aligned with Mater’s values. * A commitment to uphold Mater’s mission, vision and values, demonstrating compassion, integrity, and respect in all interactions. Why join us? Mater [https://www.mater.org.au/] is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare [https://www.mater.org.au/health/hospitals/mater-private-hospital-rockhampton], education [https://www.matereducation.qld.edu.au/], fundraising & philanthropy [https://www.materfoundation.org.au/] and research [https://www.materresearch.org.au/] — and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence. * Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits * Grow your career with access to industry-leading training and professional development through Mater Education * Wellbeing support through our Employee Assistance Program and on-site pastoral care teams * Access a range of health and wellbeing services with a corporate discount on private health insurance * Exclusive discounts across dining, retail, travel, accommodation (just to name a few!) * Stay active with unlimited access to discounted gyms via the Fitness Passport program * Convenient, discounted on-site parking * Enjoy great food with reduced prices at our campus cafés and coffee spots * Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team. Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE Applications close on Monday 6th April 2026. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW! Candidates may be required to complete criminal history, working rights, medical and working with children checks as part of employment with Mater. Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies. Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered. Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage [https://www.mater.org.au/about-us/who-we-are/reconciliation]. Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Responsibilities

The Ward Services Team Leader oversees and coordinates support staff to ensure efficient ward operations, patient transport, and equipment maintenance. They act as a liaison between clinical teams and support services while managing contracts and ensuring compliance with safety and infection control standards.