·        Provide customer service written and verbal.

·        Troubleshoot customer enquiries via internal messaging platform

·        Operate freight management system

·        Assist with station scanning compliance

·        Assist Operations Supervisors with station administration, scanning, filing, audits, etc

·        Ordering station equipment and supplies

·        Enter data accurately and assist drivers with delivery discrepancies

·        Support contractor management compliance

·        When required, operate forklifts to load and unload freight

·        When required, sort and move freight within the warehouse (manual handling)

·        Previous administration experience in a fast-paced operational environment (preferred)

·        Reliability and ability to work unsupervised

·        Display initiative and a pro-active approach

·        Strong customer service skills and a team-first mindset

·        Proficient with computer systems including Microsoft excel, outlook, and word.

·        Ability to adapt to various FedEx internal IT systems

·        A valid forklift license or the willingness to be trained when onboard