Order and Production Management
- Review all new, pending, urgent, reprint, pickup, and delivery orders daily.
- Prepare the daily production plan and assign priorities to each employee.
- Track orders through printing, heat pressing, quality checking, packing, and dispatch.
- Ensure every order has complete information before production begins.
- Monitor deadlines and resolve or escalate anything that could delay an order.
- Verify that order statuses are updated accurately in the tracking sheet or system.
- Ensure completed orders are not released until the required quality and quantity checks are completed.
- Coordinate customer order updates when delays, defects, or changes occur.
Employee Supervision
- Assign daily tasks and follow up on completion.
- Ensure employees follow operating procedures, safety rules, quality standards, and working schedules.
- Check that responsibilities are handed over correctly between printing, heat pressing, packing, and dispatch.
- Train employees on order handling, quality checks, stock procedures, and workplace organisation.
- Identify repeated mistakes and implement corrective actions.
- Report attendance, performance, workload, and staffing concerns to the owner.
Quality Control
- Conduct final checks on selected or high-value orders before dispatch.
- Approve reprints, replacements, or use of additional material within the authority given by the owner.
- Maintain a record of defects, complaints, reprints, returns, and wastage.
- Investigate recurring production problems and recommend improvements.
- Ensure customer complaints are documented and communicated to the owner.
Inventory and Warehouse Control
- Monitor fabric, ink, printing paper, packaging, labels, and other consumables.
- Maintain minimum stock levels and prepare replenishment requests before materials run out.
- Organise and oversee regular stock counts.
- Investigate stock differences, missing materials, or unusual wastage.
- Ensure materials, customer orders, and finished products are labelled and stored correctly.
- Maintain separate areas for incoming stock, work in progress, completed orders, returns, and defective products.
- Ensure the warehouse remains clean, organised, secure, and safe.
Supplier Bills and Administration
- Review supplier quotations, invoices, receipts, purchase records, and delivery notes.
- Match supplier invoices against approved orders and delivered quantities.
- Maintain an organised record of amounts paid, pending payments, credit balances, and due dates.
- Flag incorrect invoices, unexpected charges, or overdue payments to the owner.
- Prepare a regular supplier-payment summary for the owner.
- Do not approve new suppliers, significant purchases, or price changes without the owner’s approval.
- Maintain basic production, stock, expense, and operational reports.
Owner Communication
- Provide the owner with a concise daily or agreed operational update covering:
- Orders completed, pending, delayed, or requiring attention.
- Customer complaints or urgent requests.
- Stock shortages and purchase requirements.
- Supplier issues and outstanding bills.
- Equipment faults or maintenance needs.
- Employee attendance or performance concerns.
- Wastage, reprints, and quality problems.
- Escalate urgent matters immediately rather than waiting for the regular update.
- Obtain approval before making decisions outside the agreed budget or authority.
General Responsibilities
- Coordinate courier collections and customer pickups when required.
- Ensure equipment is switched off, orders are secured, and the premises are properly closed at the end of the day.
- Support production, packing, customer communication, or receiving deliveries when operationally necessary.
- Maintain confidentiality regarding company pricing, suppliers, customers, designs, and financial information.
Required Skills and Experience
- Previous experience in warehouse, production, retail operations, or team supervision.
- Strong organisation, follow-up, and problem-solving skills.
- Able to manage employees while remaining hands-on during busy periods.
- Comfortable using spreadsheets, order-tracking systems, and basic financial records.
- Basic understanding of invoices, supplier accounts, inventory, and expense control.
- Clear communication and the confidence to escalate problems promptly.
- Textile, printing, manufacturing, or e-commerce experience is preferred.
- English is required; Arabic is an advantage.
Performance Expectations
- Orders completed accurately and on schedule.
- Clear daily visibility of every order’s status.
- Low levels of defects, reprints, wastage, and customer complaints.
- Accurate stock records and timely replenishment.
- Correct and organised supplier documentation.
- Clean, safe, and well-managed workplace.
- Timely, transparent communication with the owner.
Pay: AED3,500.00 - AED4,500.00 per month
Work Location: In person
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