Founded in 2011, we’re global in our approach and presence with staff in 6 countries and growing. We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint.

We are passionate cyclists who love inspiring others to ride more. We design our products, provide expert advice and support initiatives to encourage people from all walks of life to enjoy more cycling adventures. We are committed to delighting customers by sourcing and making quality products for less and providing a simplified and exceptional experience.

What You'll Do

The Warehouse Assistant (Receiver & Dispatcher) supports the day-to-day movement of bicycles, parts, accessories and returned stock through the Frenchs Forest operation. The role is responsible for receiving, stock movements, order fulfilment, returns processing, packing and dispatch, including routine STXR and ExDemo tasks completed under the guidance of the Workshop, OEM & QC Coordinator. Responsibilities include, but are not limited to:

Receiving & Inventory

• Receive, unload, count, scan and check incoming stock and transfers against the relevant documentation.
• Inspect stock for damage, missing items or discrepancies and escalate issues where required.
• Record inventory receipts and movements accurately in the relevant systems.
• Label, organise and store stock in the correct warehouse locations.
• Refer unidentified or complex STX inventory to the Workshop, OEM & QC Coordinator.

Order Fulfilment & Dispatch

• Pick, pack, label and prepare customer orders and stock transfers for dispatch.
• Check product, quantity and condition before orders are dispatched.
• Complete the required system movements and dispatch documentation accurately.
• Stage and load outbound goods safely for collection by couriers, delivery drivers or internal transport.
• Escalate issues that may affect order accuracy or dispatch timeframes.
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