Warehouse Assistant

at  Integrated Control Technology

WHAT ARE WE LOOKING FOR?

As one of our Warehouse Team, you will play a crucial part in our order fulfillment process by assisting with picking, packing, and shipping finished products for daily sales orders. Your goal will be to ensure that every order is delivered accurately and on time.
You will also be involved in card programming, helping with the encoding and programming of cards and tags using a laser machine as required. Your responsibilities will extend to stock management, assisting with ordering and maintaining accurate stock levels of finished products and participate in periodic stock-takes.
Effective communication with customers is a key part of the role. You will keep customers informed throughout the shipping process, managing and monitoring customer orders, and providing necessary confirmations and updates.
Office administration duties will include monitoring and responding to sales inbox inquiries, processing product returns (RMAs), and handling communications related to invoices, accounts payable/receivable, and payment collections.
You will also contribute to the development and documentation of standard customer service policies and procedures. Additionally, you’ll support the sales team by assisting with the onboarding of new customers and addressing their needs.

LOCATION: NOTTING HILL, VICTORIAROLE TYPE: FIXED-TERM, PART-TIME

We’re seeking a Part-Time Warehouse Assistant on a Fixed term contract (6 months) to be based in our Notting Hill location, to not only support our growth but to elevate our customer experience to new heights! We envisage this role being worked 2 days per week.