Warehouse Associate & Junior Service Technician at Boston Document Systems

Marlborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Machine Refurbishment, Customer Service, Troubleshooting, Preventive Maintenance, Mechanical Aptitude, Communication Skills, Inventory Management, Safety Procedures, Computer Skills, Teamwork, Detail Orientation, Forklift Operation, Equipment Testing, Assembly Skills, Adaptability, Client Relationship Management

Industry

Printing Services

Description

Description The Opportunity Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. This is an entry level warehouse position trained to troubleshoot and repair office copiers and printers at the Marlboro warehouse or onsite at a customer location. Responsibilities include: removing parts and accessories off machines to refurb or replace them and thoroughly clean the inside and outside of the machines. The associate will refurbish machines, parts, and accessories for customer installations and for technicians that need to replace equipment at a customer location when needed. The associate will program and test the equipment to ensure the machine is working properly. Once fully trained in the Jr. Service Technician role, the associate will be required to travel to customer sites and troubleshoot and repair machines while providing great customer service. Your Impact at BDS Essential Functions/Tasks/Responsibilities: · Machine refurbishment · Shipping/receiving · Assist in assuring a safe work environment · Operate pallet jacks/ability to obtain forklift certification · Adhere to warehouse standard operating procedures · New Equipment Builds · Warehouse cleanliness and upkeep · Cycle Counts when necessary · Computer skills and able to understand and follow machine manuals · Manage accurate inventory of tools, parts, and supplies. · Run machines to test parts functionality. · Assemble machines as per specifications with hand and power tools and measuring devices. · Troubleshoot equipment and identify malfunctions and cause. · Conduct preventive maintenance and calibration of office equipment. · Advise customers on equipment operation and maintenance. · Extend outstanding support by meeting customers’ needs on time. · Investigate and resolve advanced, high-level maintenance and repair issues at the Marlboro warehouse and offsite at client locations. · Pays attention to detail, is dependable, productive, works well in a team setting · Establish relationships with clients. · Maintain professional appearance, and personal conduct always · Customer interaction and always maintaining professionalism · Mechanical aptitude · Ability to properly use MobileTech app · Great communication skills with team members and customers Physical demands: · Must be able to lift 70 lbs. · Must be able to pull, lift, reach, and transport equipment parts and boxes Position type and expected hours of work: Full Time, Monday-Friday 7am-3:30pm Travel: Travel while working within the warehouse is required if emergency parts/toner deliveries are needed for down machines at customer sites. Once fully trained as Jr. Service Technician, daily travel is required to service customers’ machines onsite as needed within an assigned, dedicated territory within New England. Requirements What You'll Need To Be Successful · A minimum of a high school diploma or G.E.D. equivalent required. · Valid driver’s license required, with a clean driving record and valid vehicle insurance · Reliable transportation · Ability to drive 2 hours, where service may be required outside of the general area or assigned territory. · 1+ years of experience preferred in maintenance, troubleshooting and repair of copier/printer office equipment. · Industry knowledge of major copier and printer manufacturers such as Kyocera, Canon, Ricoh, and/or Xerox preferred. · Networking knowledge preferred. · Excellent customer service and communication skills. · Ability to adapt and work independently What BDS Brings to the Table · Competitive compensation -commensurate with experience · Medical, vision, dental · Supplemental Insurance options · Pet Insurance & Legal plan coverage options · Generous paid time off (PTO) program · Employer paid Life Insurance · 401(k) plan with company match · Professional development · Company Outings and Events Company Website: Bdsdoc.com This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees. We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities. Boston Document Systems is an equal opportunity employer.

Responsibilities

The Warehouse Associate & Junior Service Technician will be responsible for refurbishing office copiers and printers, as well as troubleshooting and repairing equipment both in the warehouse and at customer locations. This role requires attention to detail and excellent customer service skills while ensuring a safe and clean work environment.