Introduction:

About Us

Protecta Group is a proudly family owned, Australian business specialising in a niche range of temporary protection products and solutions. Since our establishment 20 years ago, we’ve experienced exceptional growth, particularly over the past decade and we have strong plans in place to ensure this momentum continues well into the future.

At Protecta, we know that our people are our greatest asset and our most valuable competitive advantage. Our values are more than just words. They define who we are and how we work every day. We’re making it easy for our customers, maximising every opportunity, helping people thrive, and consistently delivering beyond expectations. This mindset shapes our collaborative, supportive, culture and drives the exceptional experiences we create for both our customers and our team. Joining Protecta means being part of a company where your contributions are truly valued and your growth is supported.

Description:

About the Role

We’re looking for a proactive and organised Operations Coordinator to join our Silverwater team and play a key role in keeping our day-to-day operations running smoothly.

Reporting to the Head of Operations, you’ll coordinate the flow of orders from fulfilment through to delivery, working closely with our warehouse team, customers and freight providers. You’ll be responsible for keeping orders moving, resolving issues as they arise and making sure our customers receive a seamless and reliable delivery experience.

What you’ll be doing

Coordinate daily order fulfilment, picking, packing and dispatch activities.

Prepare and review picking tickets and dispatch documentation.

Prioritise orders and ensure special delivery requirements are clearly communicated.

Coordinate freight bookings, carriers, customer collections and pallet returns.

Route and track deliveries using Detrack and follow up on delays or delivery issues.

Communicate with customers to confirm delivery details and advise when orders are ready for collection.

Manage the NSW Operations inbox and Teams channel, ensuring enquiries and updates are actioned promptly.

Maintain accurate order, dispatch and delivery information across NetSuite and Detrack.

Monitor outstanding orders and follow up on operational requirements.

Identify and escalate dispatch, freight and order discrepancies.

Provide day-to-day support to the warehouse team.

Identify opportunities to improve operational efficiency, accuracy and customer service.

Skills and Experiences:

What we’re looking for

We’re looking for someone who is organised, reliable and confident working in a fast-paced operational environment.

You’ll ideally have:

Experience in operations, logistics, dispatch, warehouse coordination or a similar role.

Strong attention to detail and the ability to manage multiple priorities.

Excellent communication and customer service skills.

Confidence communicating with customers, freight providers and internal teams.

Strong computer and systems skills.

Experience with ERP, transport or logistics systems is highly regarded.

A proactive approach to problem-solving and following issues through to resolution.

The ability to work collaboratively with a warehouse team while also managing your own workload.Full job description

Warehouse Leading Hand

› Competitive salary + super | Full-time permanent opportunity

› Hands-on leadership role | FMCG manufacturing environment

› Warehouse, logistics & distribution focus | Career growth opportunities

About the Company

Refresco is the world's largest independent beverage manufacturer, producing over 12 billion litres annually across 75+ manufacturing sites globally.

In Australia, our 500+ employees operate across three manufacturing facilities, producing fruit juice, soft drinks and water for some of Australia's leading retailers. At Refresco, we pride ourselves on quality, innovation and creating an environment where our people can thrive.

About the Role

We're seeking a motivated and hands-on Warehouse Leading Hand to support the day-to-day operation of our Welshpool warehouse and distribution function.

Working closely with the Warehouse Manager, you'll provide frontline leadership to warehouse team members, ensuring inventory is managed accurately and customer orders are prepared and dispatched safely, efficiently and on time.

Duties

• Lead and coordinate daily warehouse operations, including receiving, storage and dispatch activities.
• Support transport scheduling, freight movements and distribution requirements.
• Monitor inventory accuracy and maintain effective stock control processes.
• Promote and maintain compliance with WHS, transport regulations and company procedures.
• Drive operational improvements while supporting hands-on warehouse duties, including forklift operation and pick/pack activities.

Skills & Experience

• Experience in a warehouse, logistics or distribution environment.
• Demonstrated leadership or team coordination experience.
• Strong knowledge of warehouse operations, inventory management and freight processes.
• Current Forklift Licence with sound safety awareness.
• Strong communication, problem-solving and organisational skills, ideally gained within FMCG, food manufacturing or a similar industry.
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