As our Team Manager, you will report directly into our Operations Managers and will be helping to support them and the wider team by managing the Team Leaders and Warehouse Operatives, making sure they remain engaged, organised and motivated. Our Team Manager will be driving and delivering on our expectations, making sure your department are meeting agreed customer service level agreements to allow us to continue delivering exceptional services for our customers.

• Understand, and be responsible for, all key operational processes and procedures in your area
• Ensure adherence to all H&S regulations — reporting any incidents and near misses via the correct channel
• Analyse data, establish root cause and put in place correct measures, escalating any issues to the management team in a timely manner
• Ensure your team have all the equipment and training necessary to work productively, supporting and sharing best practice to exceed targets and remain efficient
• Take full responsibility for the performance management of your team, focusing on wellbeing, absence and performance
• Participate in department and site projects and drive continuous improvement
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