Key Responsibilities

• Develop comprehensive documentation that meets organizational standards.
• Acquire a thorough understanding of the firm’s policies and procedures to ensure documentation is compliant.
• Translate complex information into clear, polished, and engaging content.
• Write accessible content that meets the needs of the target audience.
• Develop and maintain detailed documentation databases.
• Evaluate current content and develop innovative approaches for improvement.
• Deliver effective business communication through advice, review, guidance, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, reporting, and other publications.
• Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and supporting mobilization as required on new contracts.
• Foster a learning environment, providing training and development planning. Ensure training needs are met, that team members are fully competent to undertake their roles, and are supported in reaching their potential.
• Research, outline, write, and edit new and existing content, working closely with various groups to understand their requirements.
• Gather information from subject matter experts to develop, organize, and write standards documentation, procedure manuals, process documentation, and other materials.
• Collaborate with others to identify documentation repositories and determine optimal solutions for centralized storage.
• Create and maintain document templates.
• Develop content with a consistent and cohesive voice across all documentation.
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Qualifications

• Bachelor’s degree in a relevant technical field.
• Technical Authoring qualification; an MA in technical writing is a plus.
• Minimum 5 years of industry experience as a technical documentation professional.
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Experience (Essential)

• Proven ability to quickly learn and understand complex topics.
• Experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering teams to improve user experience.
• Ability to create visuals and diagrams to support content.
• Competent knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Competent knowledge of Microsoft Visio.
• Experience with Jive pages management is useful but not essential.
• Experience with Microsoft SharePoint pages management is useful but not essential.