Job Description

Operational Management

• Monitor daily operations to ensure timely and efficient service delivery.
• Optimize routing and network planning to reduce costs and improve delivery performance.

Team Leadership and Development

• Lead, mentor, and develop the operations management team to achieve operational excellence.
• Foster a high-performance culture focused on continuous improvement and customer satisfaction.
• Collaborate with HR to recruit, train, and retain top talent for warehouse roles.

Customer Experience and Quality Assurance

• Ensure customer satisfaction by maintaining high standards of service delivery.
• Implement quality control processes and address operational issues promptly.
• Develop and monitor KPIs related to service quality, operational efficiency, and customer feedback.

Compliance and Risk Management

• Ensure operations adhere to industry regulations, health and safety standards, customs requirements & security standards.
• Identify and mitigate operational risks to ensure business continuity.

Job Requirements - Experience and Education

• Preferably Supply Chain/ Logistics/ Freight experience
• 5-7 years experience of managing warehouse operations
• Lline management and performance management experience
• Fluent English
• Proven track record of optimizing operations and achieving operational KPIs.
• Excellent leadership, communication, and problem-solving skills.
• Strong organisational and decision-making abilities
• Customer-focused mindset
• Ability to work in a fast-paced, high-pressure environment

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

• External focus

.