About the role:

• Leading, supervising and supporting the warehouse team across daily inbound and outbound operations
• Planning workloads and allocating resources around order volumes, incoming stock and business priorities
• Ensuring customer orders are picked, packed and dispatched accurately and on time
• Overseeing the receipt, inspection, put-away and storage of incoming goods
• Maintaining high standards of inventory accuracy and stock integrity
• Coordinating cycle counts, stocktakes and inventory reconciliation activities
• Investigating stock discrepancies, damages, picking errors and process issues
• Ensuring bulky, fragile and high-value products are handled and stored appropriately
• Maintaining an organised warehouse layout that supports safety, efficiency and effective use of space
• Monitoring warehouse performance and relevant operational KPIs
• Coaching and developing team members while driving accountability and performance
• Managing staffing, attendance and productivity across the warehouse
• Ensuring warehouse equipment is maintained and fit for purpose
• Working with freight providers and internal teams to resolve delivery and dispatch issues
• Maintaining high standards of WHS, safe manual handling and Chain of Responsibility compliance
• Identifying and implementing practical process and continuous improvement initiatives

About You:

• Demonstrated experience as a Warehouse Manager, Warehouse Supervisor or similar operational leader
• Proven experience leading, coaching and developing warehouse teams
• Strong knowledge across receiving, put-away, replenishment, picking, packing and dispatch
• Solid inventory control experience, including stocktakes, cycle counts and discrepancy investigation
• The ability to effectively plan workloads and manage changing priorities
• Strong attention to detail and a focus on inventory and order accuracy
• Confidence using warehouse, inventory or ERP systems
• Practical problem-solving and continuous improvement skills
• Sound knowledge of WHS and safe warehouse practices
• Strong written and verbal communication skills
• The ability to work collaboratively with sales, customer service, purchasing and other internal departments
• A current forklift licence
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