About the Role

Reporting to the Warehouse Manager, you will lead the end-to-end receiving function, ensuring all inbound goods, returns, put-away activities and system transactions are completed safely, accurately and within client service level agreements (SLAs).

You will play a critical role in maintaining inventory integrity, coordinating daily workflow, leading a high-performing team and driving continuous improvement across the receiving operation. 

Key Responsibilities

• Lead the daily receiving operation from dock to system to shelf.
• Coordinate inbound deliveries, container unloading and workflow priorities.
• Ensure all incoming goods are accurately receipted, labelled, quality checked and put away.
• Maintain inventory accuracy through effective stock control processes and system integrity.
• Drive labour productivity through effective planning and resource allocation.
• Partner with Client Service teams to manage inbound schedules and exceptions.
• Lead, coach and develop team members to achieve productivity, safety and quality expectations.
• Foster a positive team culture focused on accountability, service, safety and continuous improvement.
• Identify operational bottlenecks and implement practical solutions to improve performance.
• Maintain exceptional warehouse housekeeping and safety standards.

What Success Looks Like

• Goods receipted and available for picking within 24 hours of receipt.
• High levels of receiving and inventory accuracy.
• Returns processed within agreed timeframes.
• Strong labour productivity and workflow performance.
• Safe, organised and efficient receiving operations. 
• About You To be successful in this role, you will bring:Supervise and manage warehouse staff, including task allocation, performance monitoring and team development
• Oversee daily warehouse operations including receiving, storage, picking, packing and despatch of products
• Maintain accurate inventory records and conduct regular stock audits to ensure accuracy and efficiency
• Ensure compliance with health and safety regulations and company policies across all warehouse activities
• Implement and monitor quality control procedures to maintain product integrity
• Optimise warehouse layout and storage systems to maximise space utilisation and accessibility
• Coordinate with other departments to ensure timely and accurate order fulfilment
• Identify opportunities for process improvements and cost savings within warehouse operations
• Maintain equipment and facilities in good working order, reporting any maintenance issues promptly
• Prepare reports on warehouse performance metrics and KPIs for management review

What we're looking for

• Proven experience in a warehouse supervisory or team leader role within manufacturing or logistics servicing major retailers.
• Strong knowledge of warehouse management systems, inventory control and stock management procedures
• Demonstrated ability to lead, motivate and develop a team effectively
• Excellent organisational and planning skills with the ability to manage multiple priorities
• Sound understanding of health, safety and environmental compliance requirements
• Proficiency in using warehouse management software and standard computer applications
• Strong attention to detail and commitment to maintaining accurate records
• Excellent communication and interpersonal skills
• Problem-solving ability and decision-making capability in a fast-paced environment

Physical capability to perform warehouse dutAbout the role

The Warehouse Manager coordinates the day-to-day activities of our warehouse team, leading them to hit operational targets across safety, inventory accuracy, order fulfilment and compliance. This is a hands-on leadership role: you'll be on the floor setting the standard, coaching your team, and owning the numbers that show whether the warehouse is performing — not just reporting on them after the fact.

Key responsibilities

• Lead and promote a strong safety-first culture across the site.
• Manage day-to-day warehouse and distribution operations to consistently achieve operational KPI targets.
• Drive performance across DIFOT, inventory accuracy, order fulfilment, pallet control and scanning compliance.
• Lead, coach and develop warehouse team members, building capability through mentoring and training.
• Ensure compliance with WHS policies, operational procedures and company controls.
• Maintain food safety and stock rotation standards across the warehouse, including FIFO/FEFO practices, pest control and hygiene requirements consistent with our Halal, Kosher and SQF/GFSI certifications.
• Manage stock control processes, including cycle counts and variance analysis.
• Own the maintenance, safety and servicing of warehouse equipment and assets — including forklifts/MHE and racking — coordinating contractors and inspections as required.
• Build strong working relationships with freight providers and internal stakeholders.
• Identify and implement continuous improvement initiatives across warehouse operations.
• Keep the warehouse areas neat and organised at all times.

About you

• 5+ years' experience in warehouse or distribution operations, including at least 2–3 years in a team leadership or supervisory role, ideally within FMCG or food manufacturing.
• A genuine safety-first mindset, with solid working knowledge of WHS obligations and experience embedding compliance on the warehouse floor.
• Proven ability to lead, coach and develop a team, and to hold people accountable to KPI targets.
• Experience managing warehouse KPIs such as DIFOT, inventory accuracy and order fulfilment, with the data literacy to report on and improve them.
• Understanding of food safety and stock rotation practices (FIFO/FEFO) in a certified food manufacturing or FMCG environment — exposure to Halal, Kosher or SQF/GFSI standards highly regarded.
• Experience with stock control processes, including cycle counts and variance analysis.
• Experience managing warehouse equipment and assets, including forklift/MHE fleets and racking safety compliance.
• Strong communicator, comfortable building relationships with freight providers and cross-functional stakeholders.
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