Job title: Warehouse Operations Manager
Location: Oldbury, Birmingham B69 4LT
Job Type: Full-time, Permanent
Salary: £35,000 – £45,000 per annum depending on experience

REQUIREMENTS

• Bachelor’s degree from an accredited institution.
• Minimum 3 years’ direct management experience in distribution, cross-border ecommerce logistics, 3PL warehouse, or a similar role is essential.
• Strong knowledge of cross-border ecommerce logistics, supply chain management, and continuous improvement methodologies.
• Proven track record in warehouse operations management.
• Strong understanding of WMS and warehouse processes.
• Excellent leadership, organisational, and problem-solving skills.
• Knowledge of warehouse health and safety regulations.
• Proficiency in Lean principles and process improvement.
• Strong sense of accountability for team performance.
• Flexibility to work varied hours, including nights, weekends, and holidays as needed.
• Willingness to relocate if required.
• Proficiency in Chinese and English communication.

ROLE OVERVIEW

We are looking for an experienced, hands-on Warehouse Operations Manager to oversee operations across all our UK warehouses. You will lead a dynamic team to exceed customer expectations through best-in-class service delivery. You will be responsible for driving warehouse efficiency, ensuring compliance of SLAs.

KEY RESPONSIBILITIES

• Lead, motivate, and manage warehouse teams to meet operational targets.
• Oversee all aspects of people management, including onboarding, training, probation reviews, performance monitoring, and attendance control.
• Manage workforce planning and labour budgeting; identify and develop management talent; effectively handle safety incidents and employee relations.
• Make recruitment and resource planning decisions in line with company guidelines.
• Enforce health and safety standards, conduct risk assessments, and maintain a safe workplace.
• Oversee inventory control, order fulfilment, and dispatch accuracy, ensuring compliance of SLAs.
• Drive process improvements to enhance efficiency and reduce costs.
• Possess in-depth knowledge of end-to-end warehouse operations; develop and implement SOPs and KPIs; lead automation and digital transformation initiatives.
• Ensure warehouse equipment is well-maintained and fit for purpose.
• Collaborate with 3PL partners to optimise service performance.
• Work closely with HR, Finance, Facilities, Safety, and IT to align operational needs with resources.