Full job description

About Us

Since 1936, Carter & Spencer has been a trusted name in Queensland's fresh produce industry. With nearly 90 years of experience, we have built a strong reputation for quality, reliability and exceptional customer service across the fresh produce supply chain.

As we continue to grow, we are seeking an experienced Warehouse Operations General Manager to lead our Parkinson warehouse operations and play a key role in driving performance, customer satisfaction, team capability and operational excellence.

About the Role

Reporting to the Director – Group Operations, the Warehouse Operations General Manager is responsible for leading warehouse operations, with accountability for people, customer service, ripening, pre-pack, receivals, dispatch, inventory management, quality assurance, food safety, WHS and overall operational performance.

This is a hands-on leadership role that requires strong operational expertise, commercial awareness and the ability to build a highly capable team.

Key Responsibilities

• Lead all warehouse, ripening, pre-pack, receivals and dispatch activities.
• Ensure customer orders are delivered accurately, safely and on time.
• Drive accountability, performance and continuous improvement across all operational functions.
• Establish clear responsibilities, effective shift coverage and strong operational handovers.
• Build and maintain strong relationships with customers, growers, suppliers, transport providers and service partners.
• Oversee inventory accuracy, stock rotation and warehouse capacity planning.
• Ensure compliance with food safety standards, customer requirements and regulatory obligations.
• Oversee warehouse quality systems, assessment standards and operational records.
• Ensure traceability, audit readiness and corrective actions are effectively maintained.
• Monitor labour costs, productivity, overtime, waste, claims and operational performance.
• Coordinate maintenance of ripening rooms, refrigeration systems, forklifts and packing equipment.

About You

Essential

• Significant experience leading warehouse, logistics, food production or fresh produce operations.
• Demonstrated leadership experience managing large operational teams.
• Strong understanding of warehousing, inventory control, dispatch and supply chain operations.
• Experience managing labour productivity, costs and operational performance.
• Knowledge of food safety, quality systems and Workplace Health & Safety requirements.
• Excellent communication, leadership and stakeholder management skills.
• Strong problem-solving and decision-making capability.
• Ability to lead in a fast-paced, customer-focused environment.

Desirable

• Experience within fresh produce, horticulture, food manufacturing or cold-chain logistics.
• HACCP, Food Safety Supervisor or Quality Systems training.
• Formal qualifications in Operations Management, Supply Chain, Logistics, Business Management or a related field.
• Forklift Licence (LF).
• Experience managing ripening operations and fresh produce supply chains.