Title: Brand Revolution: Operations Manager - Warehouse
Reports To: VP of Logistics
Location: In-person, 5 days per week at Leander, TX warehouse
Effective: 6/2024

SUMMARY

At Brand Revolution we are an entirely inhouse, international branding agency known for igniting powerful connections between brands, their communities, and the planet. Several teams come together to shape, create, gather, and connect. Our Creative Team ideates branded experiences by using multiple channels to tell clients’ stories. The Media Team enhances audience engagement via personalized video experiences, livestreaming, podcasting, and distribution services. The Events Team forges lifelong emotional connections through meticulously planned events, ensuring every detail fosters a genuine bond with the client brand. And we reinforce that connection with custom scalable merchandise solutions and online store technology. See our work at www.brandrevolution.global
Reporting to the VP of Logistics, the Warehouse Operations Manager oversees day-to-day warehouse operations and fulfillment logistics to ensure timely, accurate, and high-quality execution of merchandise and event support projects.
This employee will report to the warehouse in Leander every week day.
This role is responsible for managing all shipping and receiving functions, quality control of inbound and outbound shipments, inventory tracking and reconciliation, and coordinating labor for pick/pack and kitting assignments. The ideal candidate brings hands-on experience with warehouse operations and a deep understanding of logistics processes, is detail-oriented and adaptable, and thrives in a fast-paced, team-centered environment.
The right person enjoys new challenges, is solution-oriented, and always looking for ways to say, “YES!”, enjoys working in a group setting, and being a critical part of client project success.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• 3 years experience managing shipping/receiving and quality control in a fast-paced warehouse / logistics setting
• Full time in-office position, 5 days a week at our facility in Leander, Texas.
• Intermediate proficiency with MS Office, Excel, PowerPoint
• Experience with inventory management software, proficiency with shipping via domestic providers (UPS, FedEx, etc.) required. International shipping experience preferred.
• Preferred: Experience using Flex or EZ Rent Out for inventory management
• Preferred: Working knowledge of Wrike and Google Suite

EDUCATION + TRAINING

Bachelor’s degree or equivalent experience

KNOWLEDGE, SKILLS + ABILITIES

• Requires interaction and efficient inter-departmental communication with all other agency departments.
• Excellent customer focus, with the ability to clearly communicate requirements and expectations across levels, internally and externally
• Independent thinker that can identify solutions in challenging situations
• Attention to detail & demonstrated commitment to the accuracy and completeness of information and evaluating the completion of various project phases
• Adaptable with the ability to manage multiple tasks and changing project priority levels
• Ability to learn quickly and thrive in a fast-paced environment
• High-energy and self-motivated team player
• In-depth understanding of the project lifecycle
• Excellent time-management, problem-solving and critical-thinking skills

PHYSICAL REQUIREMENTS

Primary functions require sufficient physical ability and mobility to work in both traditional and non-traditional settings; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, crawl, climb, balance, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate various equipment required to perform job; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

• Manage inbound and outbound shipping and receiving for all merchandise-related projects, ensuring accuracy and timeliness.
• Oversee quality control for both incoming and outgoing shipments to ensure standards are met.
• Contract and manage temporary labor or vendors for pick/pack and kit fulfillment projects.
• Maintain accurate inventory records using Flex and EZ Rent Out; prior experience with these systems is a bonus.
• Exemplify exceptional communication skills with clients and across internal departments and a willingness to identify solutions when challenges arise.
• Source goods and services, including identifying potential new vendors, as directed.
• Maintain internal project management system (Wrike) with required tasks, deadlines, and updates to ensure full transparency across agency teams.
• Reconcile all purchases in project budgets, including net cost, vendor, vendor invoice number, and PO number.
• Maintain excellent working relationships with key vendors.
• Collaborate with agency teams to fulfill assigned project requirements and alert the team of incoming all project logistics timelines
• Provide high-quality customer service, communicating to clients with appropriate and relevant status updates.
• Escalate production or logistics issues immediately to management.
• Organize, plan and coordinate assigned projects based on due dates.
• Create purchase orders and submit invoices for payment.
• Maintain and enter accurate project-related time accruals in TimeCamp daily.
• Perform other duties as assigned or required.
• Adhere to all company policies and procedures.