Your mission at Voi

The Warehouse Operations Manager (Site Manager) is responsible for ensuring our operations run as smoothly, safely and efficiently as possible by leading our fleet operations team. As we continue to be present in Germany, you will be responsible for the Warehouse in Berlin. In this role, you will play an integral part in Voi’s performance by combining people management with process improvement and execution. This will include:

• Supervising and ensuring high performance in the teams, fostering a sense of teamwork and belonging across all warehouses.
• Ensuring best in class standards for our scooters by working with the team to make sure we provide the highest service for our end users.
• Collaborate with internal stakeholders to plan and structure the workflow in the field and warehouses, including shift planning, following up on performance and implementing standard operating procedures.
• Working hands-on with the maintenance and repairs of vehicles to ensure a high quality standard, extend vehicle lifetime and minimize cost.
• Acting as a safety role model and work actively to create and maintain a safe work environment. You will be managing all the people in our warehouses.
• Being the point of contact for external parties e.g. 3PLs, landlords, staffing agencies and local business associations.
• Collaborating with our Talent Acquisition in screening and interviewing new team members, owning their onboarding and training them on in-field and warehouse tasks

What you'll need to embark

We're looking for a strong people leader who thinks in processes, stays calm under pressure and rolls up their sleeves when needed. You are used to complex, fast-paced operations that have already scaled, with many stakeholders and projects at once.

In addition to fluent English and German (at least B2/C1), we believe the right person has:

• 3+ years of experience leading larger teams, ideally 50+ people, including leading Team Leads or supervisors
• Proven end-to-end people management: performance management, feedback, engagement, conflict resolution and disciplinary processes, and you can show us real examples
• A systematic, structured approach: you build processes, scale them and follow them up, and you enable others to own decisions
• Excellent communication skills and the ability to build relationships and create transparency, including with employee representatives
• Strong project management skills and end-to-end ownership
• Working knowledge of German labour law basics (working time, breaks, shift planning)
• Good command of digital work tools (MS Office, G Suite, ERP systems) and data tools (e.g. Tableau)
• A solid understanding of business, financial and leadership principles

Nice to have:

• Experience with 3PL or supplier management
• Background in logistics, mobility, bike sharing, retail, automotive or another fast-paced operational environment
• Experience working with a Works Council
• Knowledge of Berlin
• A valid driver's license for Germany

Why Voi?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to:

• Join Europe's #1 micromobility company
• Get “skin in the game” through our employee options program and play a crucial part in developing our warehouses
• Enjoy 30 vacation days per year and an annual benefit allowance
• Allianz pension on top of the salary
• Urban Sports Club membership
• Use our vehicles for free via Voi4Business
• Have a direct impact on our continued success and the development of the micromobility industry in Germany.
• Work with inspiring, motivated and fun colleagues towards a common goal

Alternative Job Titles:

Branch Manager, Regional Manager, Operations Manager, Site Manager, Facility Manager, Department Manager, Plant Manager, Center Manager