About the Role

Reporting to the Warehouse Manager, you will lead the end-to-end receiving function, ensuring all inbound goods, returns, put-away activities and system transactions are completed safely, accurately and within client service level agreements (SLAs).

You will play a critical role in maintaining inventory integrity, coordinating daily workflow, leading a high-performing team and driving continuous improvement across the receiving operation. 

Key Responsibilities

• Lead the daily receiving operation from dock to system to shelf.
• Coordinate inbound deliveries, container unloading and workflow priorities.
• Ensure all incoming goods are accurately receipted, labelled, quality checked and put away.
• Maintain inventory accuracy through effective stock control processes and system integrity.
• Drive labour productivity through effective planning and resource allocation.
• Partner with Client Service teams to manage inbound schedules and exceptions.
• Lead, coach and develop team members to achieve productivity, safety and quality expectations.
• Foster a positive team culture focused on accountability, service, safety and continuous improvement.
• Identify operational bottlenecks and implement practical solutions to improve performance.
• Maintain exceptional warehouse housekeeping and safety standards.

What Success Looks Like

• Goods receipted and available for picking within 24 hours of receipt.
• High levels of receiving and inventory accuracy.
• Returns processed within agreed timeframes.
• Strong labour productivity and workflow performance.
• Safe, organised and efficient receiving operations. 
• About You To be successful in this role, you will bring:Supervise and manage warehouse staff, including task allocation, performance monitoring and team development
• Oversee daily warehouse operations including receiving, storage, picking, packing and despatch of products
• Maintain accurate inventory records and conduct regular stock audits to ensure accuracy and efficiency
• Ensure compliance with health and safety regulations and company policies across all warehouse activities
• Implement and monitor quality control procedures to maintain product integrity
• Optimise warehouse layout and storage systems to maximise space utilisation and accessibility
• Coordinate with other departments to ensure timely and accurate order fulfilment
• Identify opportunities for process improvements and cost savings within warehouse operations
• Maintain equipment and facilities in good working order, reporting any maintenance issues promptly
• Prepare reports on warehouse performance metrics and KPIs for management review

What we're looking for

• Proven experience in a warehouse supervisory or team leader role within manufacturing or logistics servicing major retailers.
• Strong knowledge of warehouse management systems, inventory control and stock management procedures
• Demonstrated ability to lead, motivate and develop a team effectively
• Excellent organisational and planning skills with the ability to manage multiple priorities
• Sound understanding of health, safety and environmental compliance requirements
• Proficiency in using warehouse management software and standard computer applications
• Strong attention to detail and commitment to maintaining accurate records
• Excellent communication and interpersonal skills
• Problem-solving ability and decision-making capability in a fast-paced environment
• Physical capability to perform warehouse dut