At GEODIS our vision is to be the growth partner for our clients. As a logistics company, we achieve this through proven expertise across our five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport. Our emphasis on excellence in these areas has made us a worldwide supply chain leader with over 300 locations in 168 countries, employing over 41,000 people.
We are now looking for a Warehouse Supervisor to join our team at our Contract Logistics site based in Lichfield where they will assist our operation in supporting our high profile retail client. The role is an exciting opportunity to work in a fast-paced environment within a rapidly growing business and sector. The role involves making sure we reach customer expectations by ensuring operational targets are met.

SKILLS AND QUALIFICATIONS:

• Minimum 3 to 5 years related warehouse and/or distribution centre experience
• 2-3 years of supervisory experience preferred
• GCSE’s in Maths, English and Science (grades A to C)
• Bachelor’s degree (BA, MSc) an advantage
• Experience with warehouse equipment
• Experience with warehouse management systems
• Experience with labour management systems
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
• Ability to write routine reports and correspondence
• Previous experience working in similar role within logistics or similar
• Experience of managing a team of operatives in wide scale operation
• Experience of handling employee relations issues
• Good knowledge of Health and Safety requirements

• Ensure that warehouse operations are carried out consistently and controlled to the quality standards appropriate to the intended use of the products handled
• Manage aspects of warehouse processes including facilities; personnel; premises and space; storage and loading; equipment and services; materials, containers, and labels, etc. according to approved standard procedures and working instructions
• Oversee the Health and Safety of the warehouse by ensuring that risk assessments are done, potential and actual hazards identified, and their effects are eliminated or minimised, checking the maintenance of premises and equipment, including, are maintained and operators are trained to carry out procedures correctly
• Plan and schedule work to ensure that all jobs are completed on time. Ensure orders are picked, always packed, and despatched on time through management of resources
• Attend regular Client Management meetings to discuss performance to date, issues and resource requirements relating to now and the future
• Hold regular team meetings to discuss quality, performance, and resources
• Support, train and develop your team. Undertake annual appraisals and evaluate team and individual performance
• Co-ordinate holidays and maintain a staff register of your team
• Provide support and where necessary training to new starters and staff who are changing responsibilities
• Achieve high levels of customer satisfaction through excellence in reporting, identifying, dispatching
• Assure quality of processes set out in the SOW
• Measure and report the effectiveness of warehousing activities and employee’s performance
• Organize and maintain workflow (FIFO)
• Ensure accuracy of KPI reporting
• Communicate job expectations and support employees to achieve expectations
• Determine staffing levels and assign workload within budget
• Interface with customers to answer questions or solve problems
• Maintain sickness records and absence, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments to join up approaches
• Conduct site inductions and manage SOP sign off
• Ensure all IT equipment is in good working condition
• Deal with complaints quickly and address internal and external stakeholder needs promptly
• Drive innovation and recommend process improvement
• Prepare reports for leadership
• Assist in maintaining physical properties and promote and ensure a clean and safe work environment
• Always promote GEODIS in a positive and ethical manner
• Other duties as required and assigned