Department Operations
LevelExperienced (Individual Contributor)
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

REQUIREMENTS:

• Minimum of 3 years of experience in warehouse or logistics operations, with at least 1 year of experience in a supervisory role.
• Prior experience in warehouse operations with a proven track record of leading a team.
• Minimum qualification: Diploma, preferably in Business, Supply Chain Management, Engineering, or related fields.
• Ability to independently lead an operational team on-site and engage with various internal and external stakeholders.
• Familiarity with key Warehouse Management System (WMS) functionalities is an advantage.
• Strong problem-solving abilities, excellent communication skills, and the ability to drive performance improvements.
  Able to commute to the warehouse in the West area of Singapore.
  Must be able to work night shifts and weekends, as the role follows a 5-day work week, on a permanent basis.

ROLE OVERVIEW:

The Warehouse Supervisor oversees daily warehouse activities, including receiving, storing, picking, packing, and inventory management. This role involves managing shifts and workers, ensuring SLAs are met, and coordinating with external stakeholders and internal teams to maintain safety and accuracy. The Supervisor also analyses performance data to identify bottlenecks and drive continuous improvement in operational efficiency and delivery performance.

KEY RESPONSIBILITIES:

• Operational Management: Oversee and manage the daily physical operations of the warehouse, including receiving, storing, picking, packing, and inventory management.
• Shift and Worker Management: Lead and manage warehouse workers and shifts, ensuring all tasks are completed on time and in accordance with operational standards.
• Stakeholder Coordination: Coordinate on-site operations with external parties such as the landlord and manpower contractors, as well as internal teams to ensure smooth operational flow and adherence to safety protocols.
• Performance Analysis and Improvement: Analyse data reports to identify operational bottlenecks, recommend solutions, and implement initiatives to improve throughput and performance.
• Continuous Improvement: Drive ongoing improvements in operational throughput and work towards achieving sustained delivery performance enhancements.
• Coaching and Training: Provide guidance, coaching, and training to employees to support skill development and optimize performance.
• Key Performance Indicators (KPIs): Meeting or exceeding operational SLAs, improving performance based on data analysis, ensuring smooth coordination with stakeholders, enhancing employee development and training, and driving continuous delivery performance improvements.