Purpose:  

Reporting to the Operations Manager, the scope of this position involves hands-on coordinating and managing the operations of both the finished goods and raw material warehouses, ensuring that HACCP regulations are followed, and exceptional customer service levels are maintained. This position is responsible for ensuring the safe, timely and accurate loading and unloading of transport trucks and support of plant manufacturing, operations and optimizing warehouse and logistics processes through effective use of the Warehouse Management System (WMS) and Microsoft Dynamics 365 (D365) environment.

Key Responsibilities: 

Warehouse:

• Run warehouse operations, ensuring compliance with all safety standards and HACCP regulations
• Supervision of warehouse staff, coordinate and prioritize workflow, provide training, performance evaluation and disciplinary procedures
• Responsible as a super user of the warehouse management system
• Completion of daily data entry requirements including, but not limited to invoicing, floor stock inventory, Sales Order details, and entering Purchase Orders
• Recommend and implement changes to improve processes and productivity to ensure warehouse runs in an accurate and efficient manner
• Monitor and maintain the Quality, Food Safety and SQF systems
• Ensure warehouse facility is kept clean, all stock is maintained in an appropriate manner, good stock rotation practices are in place, and product is kept clean and damage free to ensure quality integrity
• Assist in loading/unloading trucks and assembling orders
• Completion and documentation of MSS and HACCP related items
• Ability to be flexible in terms of shift work and weekend work and perform other duties as required
• Food Safety & Quality responsibility as outlined in SOP’s & other training materials provided and accurate record keeping
• Monitor and maintain the Quality, Food Safety and SQF systems
• Attend prescribed courses/training as required
• Utilize and maintain a high level of proficiency within the Microsoft Dynamics 365 (D365) environment and Warehouse Management System (WMS) to support inventory accuracy, order fulfillment, reporting, and warehouse operations.
• Ensure inventory transactions, stock movements, and warehouse documentation are accurately processed within D365 and WMS systems.
• Safely operate warehouse equipment, including forklifts, reach trucks, pallet jacks, and other material handling equipment as required.
• Capable of updating and developing Standard Operating Procedures as required.
• Other duties as assigned by Management.

POSITION SUMMARY:

The Warehouse Supervisor is accountable for the safe, efficient, and cost-effective execution of all warehouse operations on their assigned shift. This role owns shift performance across safety, quality, delivery, cost, and people engagement, ensuring operational targets are consistently achieved while fostering a high-performance, continuous improvement culture.

The Supervisor leads, coaches, and develops the warehouse team, ensures disciplined execution of processes and systems, and drives operational excellence aligned with Polytainers’ business objectives.

Key Responsibilities

1. Safety, Compliance & Food Safety

• Act as the designated "Competent Person" on shift, ensuring full compliance with Health & Safety, HACCP, cGMP, and 5S standards
• Lead incident/accident investigations, ensuring timely reporting, root cause analysis, and corrective actions
• Proactively identify hazards and implement preventative measures
• Conduct regular safety audits and ensure proper documentation
• Ensure proper product handling, storage, and traceability to meet food safety and quality standards

2. Operational Performance & KPIs

• Own and deliver shift performance against key metrics including:
  • Safety (TRIR, near misses)
  • On-Time In-Full (OTIF) shipping
  • Inventory accuracy
  • Picking/shipping accuracy
  • Labour productivity and cost
• Monitor real-time performance and take immediate action to address gaps
• Ensure effective shift handovers with clear communication of issues and priorities
• Escalate operational risks and issues as required

3. Inventory Control & Systems Execution

• Ensure accurate and timely execution of all warehouse transactions in WMS/ERP systems
• Lead cycle count activities and resolve inventory discrepancies through root cause analysis
• Maintain high levels of inventory accuracy and system integrity
• Drive discipline in scanning, tracking, and material flow processes

4. Labour Planning & Workforce Management

• Develop and execute daily labour plans aligned with volume and operational priorities
• Monitor productivity and optimize workforce utilization across functions
• Manage staffing levels, including overtime and temporary labour, to meet business needs
• Maintain attendance, vacation, and scheduling in Dayforce

5. People Leadership & Development

• Lead, coach, and develop team members to build a high-performing and engaged workforce
• Ensure fair and consistent application of company policies and standards
• Manage performance through regular feedback, coaching, and formal performance improvement processes
• Maintain accurate documentation of performance and disciplinary actions
• Identify training needs and maintain an up-to-date training matrix
• Develop team capability through cross-training and succession planning

6. Quality & Problem Solving

• Ensure timely response to NCRs and quality issues
• Lead structured root cause analysis (e.g., 5 Whys) and implement sustainable corrective actions
• Prevent recurrence of issues through process improvements and team education

7. Continuous Improvement

• Identify and implement opportunities to improve safety, quality, delivery, cost, and space utilization
• Lead or participate in Kaizen events and CI initiatives
• Track and report measurable improvements and sustain gains
• Promote a culture of continuous improvement and accountability

8. Communication & Cross-Functional Collaboration

• Lead daily and weekly team communication meetings
• Communicate performance results, priorities, and expectations clearly to the team
• Collaborate with Planning, Customer Service, Production, and Quality to ensure alignment and service excellence
• Support urgent customer requirements and operational escalations

9. Operational Excellence & Housekeeping

• Ensure warehouse organization, cleanliness, and visual management standards are maintained
• Conduct daily audits to ensure compliance with operational standards
• Support layout optimization and efficient material flow

Qualifications & Experience

Education

• Post-secondary education in Business, Supply Chain, or related field, or equivalent experience