KEY ACCOUNTABILITIES

· Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication· Maximize contribution by helping to achieve budget sales and controlling costs· Assist with Staff selection, training, HR management and administrative issues· Develop and motivate the team in order to achieve highest possible levels of customer service and performance.· Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs· Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.· Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.· Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability

KEY REQUIREMENTS

• · Smart, intelligent, fun, goal orientated, and driven by integrity· Excellent in Dutch and English· Retail Leadership experience in a vertically integrated company· Knowledge of the Markets is an asset· Hands On mindset· Self-starter· Accessories experience is an important plus· Results-oriented and process driven, with high expectations of self and team· Exceptional written and verbal communication skills· Encourage an open, honest and positive team environment

KEY ACCOUNTABILITIES

· Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication· Maximize contribution by helping to achieve budget sales and controlling costs· Assist with Staff selection, training, HR management and administrative issues· Develop and motivate the team in order to achieve highest possible levels of customer service and performance.· Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs· Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.· Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.· Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability

KEY REQUIREMENTS

• · Smart, intelligent, fun, goal orientated, and driven by integrity· Excellent in Dutch and English· Retail Leadership experience in a vertically integrated company· Knowledge of the Markets is an asset· Hands On mindset· Self-starter· Accessories experience is an important plus· Results-oriented and process driven, with high expectations of self and team· Exceptional written and verbal communication skills· Encourage an open, honest and positive team environment