JOB SUMMARY

Connecting our customers is at the core of Telstra’s purpose and our Field Teams are key to building, maintaining and connecting customers to our network.
As a Field Service - Lead your focus is on people - your team and our customers. With your leadership, your team will build and maintain our network while providing the highest levels of customer satisfaction. You will meet your operating targets by building the capability of your team and allocating them based on your understanding of the area’s needs.

WHO WE ARE

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

DESIRABLE SKILLS:

• Diploma in Leadership, Management, or Logistics.
• Experience with Microsoft 365 and field service systems.
  We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.
  As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia)
  When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
  As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
  We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
  We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employmen

FOCUS OF THE ROLE

Telstra is looking for a passionate Warehouse Team Manager to lead our logistics and warehousing operations at our Kemps Creek, NSW site. As Warehouse Team Manager, you’ll lead a skilled team of technicians supporting Telstra’s key corporate accounts, driving performance and customer satisfaction in a fast-paced, high-impact environment. You’ll help shape the future of warehousing through innovation, agility, and strategic resource planning.
This is a permanent fulltime role.

WHAT YOU’LL DO:

• Manage assets, fleet, tools, and operational costs with precision.
• Coach and develop your team to exceed KPIs and deliver exceptional customer experiences.
• Collaborate across regions to ensure flexibility and meet demand.
• Champion safety, quality, and continuous improvement.