• Coordinate daily inbound operations with internal stakeholders and 3PL partners across AU/NZ
• Monitor inbound SLAs, KPIs and exceptions, ensuring issues are identified and actioned
• Track forecast vs actual volumes and align operational requirements with business needs
• Support daily fulfilment operations across 3PL providers, ensuring service, accuracy and dispatch targets are achieved
• Complete daily reconciliation between ERP and WMS/OMS systems and investigate discrepancies
• Coordinate wholesale customer requirements, including fulfilment and value-added services (VAS)
• Coordinate freight requirements for new store openings and store closures with transport providers
• Act as a key point of contact for freight and delivery escalations across the wider business
• Build strong relationships with internal stakeholders, 3PL providers and transport partners
• Identify and support continuous improvement initiatives across fulfilment, freight and outbound operations, with a focus on efficiency and cost
• Prepare reporting and provide operational insights to support business planning and decision-making

About You

• Experience in supply chain, logistics, fulfilment or operations
• Experience working with 3PL providers and/or transport carriers
• Strong understanding of KPIs, SLAs, forecasting and operational reporting
• Strong analytical and problem-solving skills with excellent attention to detail
• Confident managing stakeholders and building relationships with internal and external partners
• A proactive approach to identifying issues and driving solutions
• Ability to manage competing priorities in a fast-paced, high-volume environment
• Experience working with ERP and WMS/OMS systems, preferably AP21
• Strong communication skills and the ability to work collaboratively across multiple teams

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

&Full job description

• Career Progression and Development Opportunities
• Exposure to 3PL , eCommerce and Automation | Flexible Hours
• Inclusive and diverse environment | People first culture

Who are we?

eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfilment partner for our clients which include Australia’s largest pure play online retailer, Australia’s largest online furniture retailer, more than 10 of Australia’s top 50 eCommerce businesses and many iconic retailers which have a retail store and eCommerce presence.

We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 6 fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots at its Victorian sites and continues to cement itself as a market leader in the 3PL space.

We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes! We embrace change, as there are no maps for where we are going. This isn’t for everyone.

What are we looking for?

As a Warehouse Team Member/Storeperson at eStore, you are fundamental in our ability to achieve our goals and deliver a customer experience like no other. We hire individuals that are customer obsessed, that want to win as a team, that have high standards and that constantly reach higher than before. Our team members love to help one another and have fun, they are diverse and unique and passionate about what they do. We want flexible people that want to work as part of a team, that can bring energy and life to the room, that are positive and have aspirations of further developing their skills.

What will you do?