Warfarin Customer Consultant
Job reference: #16381
Brand: QML Pathology
Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)
Work type: Full Time (Permanent) hours per week
Schedule: Positions cover shifts 24 hours a day, seven days per week as required

ABOUT US

QML Pathology is a Healius business. Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

ABOUT THE ROLE

As Warfarin Customer Consultant, you will be the go-to contact for all customer liaison regarding Warfarin.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Answering incoming calls from patients
• Making outgoing calls to patients and/or their carer to communicate their results and warfarin dose instructions
• Other discussions will relate to changes to medical history, and/or other medications; discussions with patient pre and post procedures, and hospital admissions
• Accepting New patients registered into the Warfarin clinic and obtaining a full medical history from doctors and hospitals
• Liaising with doctors, hospitals, pharmacies, and nursing facilitiesGeneral administration tasks and managing patient files