Warranty Admin Manager - Jaguar Houston North at Sonic Automotive

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

28.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Administration, OEM Policies, Documentation Review, Communication Skills, Collaboration, Audit Skills, Dealership Management Systems, Attention To Detail

Industry

Retail Motor Vehicles

Description

Company Description Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At Land Rover Houston North, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc. Compensation (Hourly): $20.00 - $28.00 / hour Job Description Summary The Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs. Duties and Responsibilities Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines. Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions. Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready. Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. Arranges for parts to be shipped to the factory or distributor, or to be scrapped. Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances. Qualifications 3+ years of automotive warranty administration experience in a dealership setting. Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently. Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms. Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks. Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts. Preferred Qualifications: Prior experience with Jaguar Land Rover warranty systems and programs, including familiarity with JLR Warranty Policies & Procedures Manual. Experience navigating warranty audits and resolving denied or underpaid claims. Working knowledge of parts return processes and core tracking for warranty-related parts. Additional Information Compensation (Hourly): $20.00 - $28.00 / hour Depending on experience and qualifications Schedule: FULL TIME Sundays Always Off Saturday Availability Required Benefits: Medical, dental, vision insurance 401k plan with company match Paid Time Off accrual Sundays off Closed for Thanksgiving day and Christmas day Employee discounts on purchasing and leasing cars Free and discounted gym membership plans Opportunities for career advancement within a Fortune 500 company All your information will be kept confidential according to EEOC guidelines SHL Package: Sonic Customer Service and Admin Dealership: 255 - Jaguar Houston North New

Responsibilities

The Warranty Admin Manager will manage and optimize warranty claim processes, ensuring compliance and accuracy. This includes processing claims, auditing repair orders, and acting as the primary contact for warranty matters.