Warranty Admin at Valley Truck Centers

Parma, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

50000.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Processes, Organizational Skills, Attention To Detail, Microsoft Office Suite, Communication Skills, Interpersonal Skills, Data Analysis, Problem-Solving Skills

Industry

Motor Vehicle Manufacturing

Description

Job Details Job Location: Cleveland Freightliner - Parma, OH 44130 Salary Range: $40,000.00 - $50,000.00 Base+Commission/year Job Purpose: - The Warranty Admin at Cleveland Freightliner is responsible for overseeing and managing warranty claims and processes to ensure efficient and accurate handling. This role involves coordinating with various departments, maintaining records, and providing exceptional customer service to uphold the company's reputation and customer satisfaction. Key Responsibilities: - Review and process warranty claims submitted by customers and service departments. - Ensure all warranty claims comply with manufacturer guidelines and company policies. - Maintain detailed records of all warranty transactions and communications. - Coordinate with service technicians to verify warranty claim details and resolve discrepancies. - Communicate with manufacturers and suppliers to facilitate claim approvals and reimbursements. - Provide support and guidance to customers regarding warranty coverage and procedures. - Monitor warranty claim trends and report findings to management for process improvement. - Develop and implement strategies to streamline warranty processes and enhance efficiency. - Stay updated on industry developments and changes in warranty policies and regulations. Qualifications Required Education: - High school diploma or equivalent is required. - An associate degree or higher in business administration, automotive technology, or a related field is preferred. Required Experience: - Minimum of 2 years of experience in a warranty administration role, preferably within the automotive or truck industry. - Proven track record of handling warranty claims and processing warranty paperwork efficiently. - Experience with dealership management systems and warranty software is desirable. Required Skills and Abilities: - Strong understanding of warranty processes and procedures within the automotive or truck industry. - Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively. - Strong attention to detail and accuracy in processing warranty claims and documentation. - Proficient in Microsoft Office Suite, particularly Excel and Word. - Excellent communication and interpersonal skills to liaise effectively with customers, service technicians, and manufacturers. - Ability to analyze data and generate reports related to warranty claims and trends. - Strong problem-solving skills and the ability to work independently as well as part of a team.

Responsibilities

The Warranty Admin is responsible for overseeing and managing warranty claims and processes. This includes reviewing claims, maintaining records, and coordinating with various departments to ensure customer satisfaction.