Warranty Administrator - Harley-Davidson - RideNow Chandler at RideNow Group

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

60000.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Orientation, Organizational Ability, Communication Skills, Computer Skills, Dealership Software, Warranty Claims Processing, Repair Order Review, Documentation, Follow-Up, Credit Tracking, Compliance, Service Department Experience, Powersports Knowledge, Lightspeed DMS Experience, Warranty Administration, Customer Service

Industry

Retail

Description

We are seeking a detail-oriented Warranty Administrator to manage and process Harley-Davidson warranty claims. This role is responsible for ensuring accurate claim submission, effective follow-up, and proper tracking of credits while maintaining clear communication with dealership staff and Harley-Davidson. This position is well suited for someone who is organized, comfortable working with dealership software, and experienced in the service or warranty side of a powersports dealership. KEY RESPONSIBILITIES * Access dealership Dealer Management Software (DMS) to review repair orders and gather required information. * Enter and submit warranty claims through Harley-Davidson Online systems. * Follow up with Harley-Davidson regarding submitted claims, answering questions and providing additional documentation when required. * Communicate with dealership Service Department staff to clarify repair details and obtain essential information. * Notify appropriate staff of required warranty parts returns and track completion. * Monitor claims through the crediting process and verify correct payment. * Maintain organized records and ensure compliance with manufacturer warranty policies. Qualifications QUALIFICATIONS: Required * Strong computer skills and comfort working with multiple software systems * High level of attention to detail and organizational ability * Clear written and verbal communication skills Preferred * Previous experience at a Harley-Davidson motorcycle dealership * Experience working with Lightspeed DMS * Prior warranty administration or service department experience in powersports or automotive COMPENSATION & BENEFITS * Base salary plus commission tied to cashiered warranty claims * Competitive total compensation target of approximately $60,000+ per year * Additional benefits available (to be discussed during hiring process) WORK ENVIRONMENT This position is based in Chandler, AZ and works closely with dealership service personnel. All applicants must pass pre-employment testing including background check, MVR, and drug screening. IND01

Responsibilities

The Warranty Administrator will manage and process Harley-Davidson warranty claims, ensuring accurate submission and effective follow-up. This includes communicating with dealership staff and tracking warranty parts returns.